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Call: 514-393-9904 or Toll Free in USA and Canada: 1-(866)-744-3082

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Shipping & Return Policy

F1 Boutique Canada.com online store accepts returns only under strict guidelines as stated below and does not accept in store returns unless an email has been sent to us before and a mutual agreement has been set forth:

RETURN POLICY?

The way you will receive your refund is based on your original payment method.

We do accept returns strictly if the goods are damaged or faulty or with factory defects. Under no circumstance do we accept returns if the customer does not apreciate the product, does not appreciate the quality or has ordered the wrong size. Please, contact us if you have any queries regarding sizing validity or product details. All goods must be returned in saleable condition with tags and original packaging and unworn. We will not accept returns without prior arrangements made via electronic mail correspondance and to our discretion and only with with a valid RA # (Return Authorization Number) provided by our Online Customer Service Department who will validate the tentative return with photographic evidence only. You will have to bear the direct cost of returning the goods.  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold the refund until we have received the returned goods or you have supplied courrier evidence of having despatched the goods, whichever is the earliest.

 

-Shipping within Canada and the United States: is usually dispatched within 2 - 3 business days or your order being placed and subject to PayPal or Credit card authorisation and stock availability. Please, keep in mind that we usually ship on Tuesdays to group all orders from the weekend as well as the beginning of the week and Thursdays for mid week online orders. Please, contact us for Express 1 - 2 days URGENT deliveries.
Orders which are shipped to countries outside Canada may be subject to additional fees such as, import taxes, customs duties and local brokerage fees. The buyer of an international shipment may be subject to such additional import taxes, customs duties and fees, which can be collected beyond our control by your Government or according tariff agencies before or after the package has been delivered to you.  Additional charges for customs clearance are binded to the buyer and must be absorbed by the recipient; which we have no control over these and cannot be held responsible for this territorial fees.. Please contact your local customs office or local Government Tariff agrency for further details on the codes and rates attached.

All Canadian customers will charged Taxes depending on their Province provenance as follows: Alberta: 5 % British Columbia: 12 % Manitoba: 13 % New Brunswick: 13 % Newfoundland and Labrador: 13 % Northwest Territories: 5 % Nova Scotia: 15 % Nunavut: 5 % Ontario: 13 % Prince Edward Island: 14 % Québec: 14.975 SaskatchewanL 10 % Yukon: 5 % 

NB: Delays can occur depending on weather conditions that are beyond our control (snow storms, strikes or Canadian or American holidays), or busy periods, peak holidays season and seasonal sales. 

NOTICE: U.S.A Customers do not pay taxes, VAT exemption or any Provincial or Federal Canadian taxes. -Shipping for International customers is usually dispatched within 3 - 5 business days.

Some additional charges may apply once items arrive in your country (e.g. Import duty & taxes and restrictions) Please, inquire with your local authority or your Countries Customs agency responsible for collecting tariffs). NB: International Customers do not pay any Provincial or Federal Canadian taxes and are VAT (A Value - Added Tax or also General Sales tax (GST)  

Returns may be accepted for faulty items within 7 days (1 week) of receipt of goods shipment. (Physical or digital proof of purchase required).For most cases regarding returns, refunds and or exchanges, we require the customer to first contact our Customer Service department at the following number to resolve the matter, as soon as possible:

Toll free 1 866 744 3082 (USA and Canada) or by email: mailto:info@f1boutiquecanada.com

Please, clearly state the order number, date of purchase, freight forwarder or courier tracking number if applicable (Canada Post, USPS, DHL, Fedex, UPS etc.)  and when you have received the merchandise.

Description of the goods being returned, exchanged or refunded with a brief summary explanation with valid reason or issue aroused of why you are dissatisfied with the dispatch and reception of the goods.

For undamaged, unused and unworn goods, we must receive the items in a re-sellable condition, which includes any manufacturer's authentic packaging, with original untampered tags and anti counterfeit hologram labels still attached. Please, contact us before you send any merchandise back to us as we will require and procure you an RA# (Return Authorization number). Under no circumstance will we accept goods prior to set arrangements. 

Any item under 15.00 $ CDN cannot be claimed due to shipping disparities which will supersede initial costs of purchase.

Rules, guidelines and regulations for acceptance of tentative returned goods, service or products:

1) must be packaged in a similar/suitable protective package to which they were received

2) are returned by trackable and signature upon reception delivery (i.e. Canada Post), with full insurance coverage to the full value, as F1BoutiqueCanada.com cannot be held responsible for the loss, stolen or damage of goods in transit.  

From outside of Canada the packaging and customs declaration must be labeled:

RETURN OF MAIL ORDER GOODS FOR EXCHANGE - GST/HST/PST/VAT/DUTY NOT APPLICABLE.

We also highly recommend that you keep a copy of any delivery receipts of any returned orders and also forward us a copy of the recorded delivery reference number in order to assist you in the non-delivery of returned items and speed up any processing time.  

We can only accept responsibility for shipping costs for replacement items and any reasonable costs for return items that are either (a) contain a manufacturer's fault  (b) are sent incorrectly  (c) are damaged, during our original shipping, and with your reasonable co-operation, we can successfully claim our original shipping costs back from the courier company.

Please note that when an item is exchanged for a different size, please contact us immediately to assure that we have the size you require in stock. Therefore, if the onus is from our human error, we will incur the cost of shipping both ways but if the customer has assumed the right sizing without reading the description, size chart carefully on our webiste, he is liable 100 % for both the return items and replacement item's postage and packaging costs.

Sale items, classified as items reduced in price by 20%, or more, from the Recommended Retail Price (RRP), can only be returned in the case that they are faulty, damaged or sent incorrectly on the day of the initial purchase. Your statutory rights are not affected by goods purchased as Sale Items. Returns may take up to 10 business working days, excluding weekends, to be processed, after the receipt of the returned item(s), and we will inform you by telephone or e-mail in the case that a replacement item is out of stock.

Please contact our Customer Service department for further information.   

RETURN ADDRESS:  F1 BOUTIQUE CANADA, 28 ST-PAUL E., H2Y1G3, VIEUX-MONTREAL, QUEBEC, CANADA. 

Business local number: (514) 393-9904  Toll Free (USA & CDN): 18667443082

Business office number: Int'l + 001 (514) 747 0434 Business Fax: + 001 (514) 744 3082

© 2017 F1 Boutique Canada. | 28 Saint-Paul Est, Montreal, Quebec, H2Y-1G3 | 514-393-9904

We are not associated with FOM. All rights reserved.